Organisation
Decagon
AI agents that handle customer-support conversations across chat, email and voice for enterprises.
Decagon is a US company, founded in 2023 by Jesse Zhang and Ashwin Sreenivas, that builds AI agents for customer support. Its software handles support conversations across chat, email and voice for companies including Duolingo, Notion and Rippling, part of a crowded market of firms selling to replace or augment human support teams. It raised a Series C at a reported $1.5bn valuation in 2025 and roughly tripled that in early 2026.
- Category
- Agents & applied AI
- Founded
- 2023
- HQ
- San Francisco, US
- Funding
- ~$1.5bn valuation (2025); reported ~$4.5bn (2026)
- Key people
- Jesse Zhang, Ashwin Sreenivas