Organisation · company · US

Salesforce

Enterprise software whose Agentforce platform builds autonomous AI agents for customer service and sales inside its customer-relationship-management products.

4 entries · August 2023 – September 2026

Salesforce is the US enterprise-software company, founded in 1999 and based in San Francisco, that helped popularise cloud-based customer-relationship management. In the AI wave it has bet heavily on "agentic" software, launching Agentforce in 2024 — a platform for building autonomous agents that handle customer-service and sales tasks — which co-founder and chief executive Marc Benioff has promoted under the banner of "digital labour". The pitch has drawn some scepticism over how much of the automation performs as advertised, but it has made Salesforce one of the more visible enterprise vendors in the shift towards AI agents.

Category
Big tech & backers
Founded
1999
HQ
San Francisco, US
Funding
~$160bn market cap (2026); public (NYSE: CRM)
Key people
Marc Benioff

Appears alongside

Featured in threads

Tracks

  • Money & business 3
  • Models & capabilities 1
  • Benchmarks & progress 1
  • Open weights & ecosystem 1

  1. Salesforce launches job-ready Agentforce agents

    Seven named agents were released ahead of Dreamforce 2026, one day after Salesforce completed its roughly $3.6bn acquisition of the customer-service AI company Fin, formerly Intercom.

    Models & capabilities · Money & business

  2. Salesforce and Anthropic launch Claudeforce

    A plugin gives Claude 37 prebuilt sales skills inside Salesforce, while Claude becomes the default reasoning model for Agentforce and Slack; open beta due in September.

    AnthropicMoney & business

  3. OSWorld benchmarks AI agents on real desktop computer tasks

    369 tasks across real Ubuntu, Windows and macOS applications, graded on the machine's actual end-state; the best model at release solved 12% against a 72% human baseline.

    Benchmarks & progress

  4. Hugging Face raises $235 million Series D at a $4.5 billion valuation

    Salesforce led the round; Google, Amazon, Nvidia, AMD, Intel, IBM and Qualcomm all joined too, more than doubling the company's valuation from 2022.

    Hugging Face, Google DeepMindMoney & business · Open weights & ecosystem

Also mentioned in 15 entries

Referenced in passing — Salesforce isn't the main subject of these.